In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation deconstructs complex processes into smaller, controllable elements. The CTQ Tree emphasizes those characteristics that are absolutely essential to customer satisfaction, serv… Read More

The Define phase of a Lean Six Sigma project is critical to success. It sets the stage for all subsequent phases by clearly defining the project scope, goals, and expectations. , Consequently, achieving stakeholder alignment during this phase can be challenging. Stakeholders may have varied interests, priorities, and perspectives, which can result… Read More

Achieving success within the Lean read more Six Sigma framework relies heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the attributes that directly influence customer satisfaction and product performance. By pinpointing these crucial CTQs early in the process, organizations can concentrate their impr… Read More